1. Nature of Services
JSS Academy is an online education platform. All our services — including live classes, recorded lectures, study materials, and assessments — are delivered digitally through our website and third-party platforms. We do not sell or ship any physical products.
2. Digital Delivery
Upon successful payment and enrolment, you will receive:
- Instant access to your enrolled course(s) via your student dashboard
- Live class links delivered to your dashboard and/or registered email before each scheduled session
- Recorded class videos available on your dashboard within 24 hours of the live session (subject to processing)
- Study materials and assessments accessible through your course page
3. Delivery Timeline
| Item | Delivery Time |
|---|---|
| Course access | Immediate after payment confirmation |
| Live class links | Available on dashboard before scheduled time |
| Class recordings | Within 24 hours of the live session |
| Study materials | Available on course page as per schedule |
4. Access Requirements
To access our digital services, you need:
- A stable internet connection
- A computer, tablet, or smartphone with a modern web browser
- A valid registered account on jssacademy.in
- Google Meet access for live classes (free Google account)
5. Delivery Issues
If you face any issues accessing your course content after payment — such as delayed activation, missing class links, or technical difficulties — please contact us immediately. We will resolve the issue within 24 hours.
6. No Physical Shipping
As all our products and services are digital, there is no physical shipping involved. No shipping charges apply. This policy exists to comply with payment gateway requirements and to clearly communicate how our services are delivered.
7. Contact
For delivery-related concerns:
JSS Academy
190A, Rajakkamangalam Road, Near St. Lourdh's Church, Punnai Nagar, Nagercoil – 629004
Email: jssonlineacademy@gmail.com
Phone: +91 9384293017